Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us:

• Contact details — name, phone number, email address, and messaging handles (such as WhatsApp or Instagram).
• Order & delivery details — shipping address, occasion type, budget preferences, order notes, and delivery instructions.
• Customization content — names, spellings, dates, messages, photos, logos, and other materials you provide for personalized products.
• Order tracking details — order number and phone number used to look up order status on our website.
• Payment-related information — payment confirmation details as needed to process and verify your order. We do not store full card or UPI credentials on our website.
• Communication records — messages exchanged with us via WhatsApp, email, phone, Instagram, website chat, or enquiry forms.
• Technical data — basic device and browser information, IP address, and usage logs that may be collected automatically by our hosting or infrastructure providers.

2. How We Collect Information

We collect information when you:

• Submit an enquiry through our website form (which may open WhatsApp with your details).
• Message or call us on WhatsApp, phone, email, Instagram, or website chat.
• Place an order for hampers, personalized gifts, bulk orders, or other products.
• Use our order tracking page.
• Share photos or customization details for made-to-order products.
• Browse our website (technical and hosting-related data may be collected automatically).

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide product recommendations.
• Create, customize, package, and deliver your orders.
• Confirm payments, share order updates, and enable order tracking.
• Handle returns, refunds, replacements, and shipping damage claims as described in our Return & Refund Policy.
• Improve our products, website, and customer experience.
• Comply with legal, accounting, and tax obligations.
• Prevent fraud, misuse, or abuse of our services.

We do not sell your personal information to third parties.

4. Photos & Personalized Content

When you share photos, names, logos, or other content for customization, you confirm that you have the right to share that content with us for producing your order.

We use this content only to create and fulfill your order, unless you give us separate permission to feature it in our gallery, social media, or marketing. You may withdraw marketing permission by contacting us.

5. Sharing of Information

We may share information only as needed with:

• Service providers — such as hosting, database, and storage providers (for example, Google Firebase) that help us operate the website and manage orders.
• Messaging platforms — such as WhatsApp, Instagram, email, or phone carriers, when you choose to communicate with us through those channels.
• Courier partners — name, phone number, and delivery address required to ship your order.
• Payment partners — limited information needed to confirm or process payment.
• Legal authorities — when required by law, regulation, or to protect our rights and customers.

Third-party platforms have their own privacy policies, and we encourage you to review them.

6. Cookies & Website Technology

Our website may use essential cookies or similar technologies required for basic functionality, security, and hosting. We do not use personal information from cookies to sell advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect how some parts of the site work.

7. Data Storage & Retention

We retain personal information only for as long as needed to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal requirements.

Order and customer records may be kept for a reasonable period after fulfillment for accounting, warranty, refund, and service purposes. Customization files may be retained as needed to complete or support your order.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information that is no longer required for legitimate business or legal purposes.
• Withdraw consent for marketing use of your photos or testimonials.

To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Children’s Privacy

Our services are intended for adults placing gift orders. If you provide photos or details related to a child for a personalized gift, you confirm that you are a parent or guardian (or have appropriate permission) and that the content is shared only for creating that gift.

11. Third-Party Links

Our website may link to third-party sites or services such as WhatsApp, Instagram, YouTube, Google Maps, or payment and shipping partners. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website or services after changes means you accept the updated policy.

13. Contact Us

For privacy-related questions or requests, please contact:

Related: Return & Refund Policy